“Out of Memory” indicates the probe is not scanning.  This is not a memory issue on the tablet or computer, which can be misleading.

First, check to make sure the probe is connected via the USB port (you can try disconnecting and reconnecting) or the probe is not scanning because of a component failure or alignment issue within the device, if the “Out of Memory” issue persists.

The device might need a few moments to connect and be recognized by the software when connecting and disconnecting from the USB port.

Closing the VB10 software application and re-opening from the desktop is also sometimes necessary if disruption happened during an active scan.

Make sure there is no damage to the USB port where the probe is being plugged in or it will also not be able to connect properly and the probe will not run properly.  If the probe itself is damaged, this will also create an issue with not being able to scan.

If not a simple connectivity issue, please fill out the support form with your information so our Service Team can quickly assist you with servicing your device.

The 5-digit serial number (S/N) is found on the label of the body of the probe. On older probes, the S/N may be found on the USB connector end that plugs into your tablet/computer.

If the label is missing from the USB connector, you can view the serial number connecting the probe to the computer and opening the software. Go to the Help/About pull-down menu option in the top left hand-corner of the application and your serial number will be displayed.

The numbers will fluctuate during an active scan.  This is normal system behavior and indicates the probe is actively running, and the green calipers are active.

Measurements are taken once you stop the scan, from the still image of the bladder.  Make adjustments to the green calipers by adjusting using the touch screen to take your measurement once you have completed a scan.

Please contact us with your information using the Support Form on this site for more training materials and user guides, as needed.  We will be happy to assist.

First, check if you are using the original power charger provided with your tablet.  If using a universal charger, even though the connector fits the tablet, this does not mean the tablet will charge and that it is compatible with that particular charger.

Please contact us with your information so we can provide you options for replacement power chargers that have been lost or need to be replaced.

Training resources are available upon request.  Please fill out our Support Form with your information and a member of our team will be in touch with you.

No, your USB ultrasound probe will work on any Windows system available to you! Tablets are provided with your system for ease of use out of the box, but you are not limited to one tablet.

Write to us with your Probe serial number (S/N) and you will be provided with a link to our free VB10 software application compatible with your device.  Download the VB10 software app onto your own Windows system, plug your probe into a USB connection on your Windows system, and begin scanning!

Contact us using the contact or support form, and we will be able to send you the correct version of VB10 software compatible with your USB ultrasound device.  We will need your probe’s serial number (S/N) to do so, so please provide and have this ready so we can better assist you.

Interson’s VB10 software application is free.  This means unlimited downloads and no licensing fees.  As long as you have a Windows system that meets minimum system requirements (computer, tablet or laptop), you will be able to run the VB10 software application and use your probe on that system.

Occasionally, service may be required.   Once a member of our Service Team makes contact with you, an RMA# will be issued, authorizing your VB10 system to be sent in for service to Interson’s facility.  Your VB10 system will not be serviced at your location.  You will be provided instructions from your Service Representative on shipping.

Once your system is received at our facility, it will be put in cue in order received for processing.  A group of our specialized technicians will be assigned to your system.  Once service and final testing is completed, your system will be shipped back to your facility.

Allow 1-2 weeks for full service process to be completed from time of receipt.  Service turnaround times may vary.

A repair fee may apply for systems out of warranty and will be due upon completion of service.  Repair fees will be communicated by your Service Representative prior to beginning service.

Physical damage to the probe (i.e. dropped, cracked, dismantled) and/or tablet of your VB10 system will automatically have a service fee applied per limited warranty.

The device is water resistant and short term exposure to any fluids or water will not damage the device. You should not soak the device in any fluid for an extended period of time. If submerged past the connector, damage may occur.

The serial number is found on the label on the USB connector end that plugs into your computer.

If the label is missing from the USB connector, you can view the serial number connecting the probe to the computer and opening the software. Go to the Help/About pull-down menu option in the top left hand-corner of the application and your serial number will be displayed.

Any hospital-grade cleaning or sterilization solutions normally used for cleaning/sterilizing medical devices are safe to use on the SiMPLi device. Please make sure to follow standard cleaning/sterilization guidelines for your facility.

• Computer Operating System – Windows 7 or Windows 8
• Minimum processor – 2.5 GHz
• Minimum RAM- 4 GB
• USB 2.0 port
• Minimum Display – 1366 x 768 resolution with 32-bit color

As long as you have installed dual-boot software on your Mac, such as Fusion or VMWare, the software can run on a Mac.

On the Menu Toolbar, place the mouse over Help to access the pull-down menu. From the pull-down menu select About.

Most EMR’s and PACS have an “Import File” function you can use to import JPGs into the system. Patient information and results of calculations are automatically saved as JPG files. You can also copy patient information and calculations from the text files within the patient folder and directly paste them into the EMR. An HL7 bridge to Centricity EMR is available from a third party.

You are most likely encountering a VISTA security problem. For VISTA systems, you must install the software as “Administrator”. To do so, right-click on the installation program and choose “Run as Administrator”. You will only need to do this on the first installation.